MTM Link Member 4+

I use this app for Mileage Reimbursement as I have my own vehicle and don’t have to rely on other people for rides .. I was very surprised on how easy it was to get set up. I never had to actually talk to anybody. Everything was done in App. You get paid a week later. I was actually very impressed on how easy it is to use. I’ve had a few request get declined, but I think the only reason is for that is I switched out of the app too soon after submitting That’s the only thing I can think of as to why it would be declined as it is usually accepted within minutes, so other than that I’m actually pretty happy about this app so much better than paper logs. I am convinced that if people are having issues with this app, it’s 90% of the time user error. I feel that once people know how to actually use the app it’s flawless, but unfortunately, a lot of people that have to use this app aren’t the smartest sooooo you see where I’m going with this…

At first this app was a hit and now after all of these “UPDATES” it’s now a flop!!!! My son is Autistic so he has an appointment for ABA therapy every other week and emotional therapy every two weeks. I called and ache his appointment as I’m not able to do it from the app now and I was not informed that I would have to open the app and select I’m leaving before I leave my house!!!!! So here I go having to get a letter from the Dr. and email a copy of it in and now I have to wait 2-3 weeks for them to review and verify and then I have to wait an additional 1-2 weeks for the payment. On his next appointment I called in days ahead a time to get the appointment. I get the appointment so that morning before we pull out of my driveway I open the app, find my trip, and attempt to select “I’m leaving!” Only for a message to pop up and inform me that I’m not at my residence and I can’t access the app! You talking about upppppset then I call the help desk and of course I get the “I’m sorry, I can’t do anything!” Oh she had the audacity to tell me that at least you can fill out the paper trip log and fax it in and wait a full month to be paid mind you in the beginning with this app, I booked my trips, checked in, and was paid by 8:00 p.m. the same day of the trip. This app and the creators of it are Karen’s! If I could rate this app a negative star I would but one is the lowest that I can go!

I have only been able to successfully use a couple times which paid me within the next week unlike sending in paper logs that take 1.5 months or longer to get paid on and. Then they will say they never got pprwrk please resend so I was thinking the app is going to be excellent wishful thinking I super most of the time when I go to use it says. Session timed out so I’m unable to submit or even see the trip that I’m using gas mileage reimbursement for so my home time doesn’t matter. Ok, and then 90”/, of time it will confirm my Face ID and start doing same screen literally over and over and over again. Great thing is until they get it right customer service is still avail but man I’d really love to use app can’t wait till they fix it I’m just Frustrated with having to do the I’m leaving which shouldn’t matter as long as you get to your appt and click it there it is what it is.